Allianz and NIG top Towergate insurer performance
survey
Latest research conducted by Towergate Risk
Solutions has revealed Allianz and NIG as the top performing
insurers servicing its broking operations.
The research conducted among Towergate’s 100
plus broking offices on a quarterly basis consists of a set of
questions which mark insurer performance when dealing with:
quotations; renewals; policy documentation; mid term adjustments;
claims and general service.
The key findings of the Q3 2009 research revealed that:
- Allianz - Scored consistently high across all key
areas. The insurer received particularly high scores on
competitiveness/knowledge of underwriters/accuracy of documents/
and speed of claims settlement
- Aviva - Showed an improvement in competiveness of
quotations
- Axa - Performance across key areas had remained mainly
static
- NIG - Overall second best performing partner in the survey
behind Allianz
- RSA - Showed an improvement in its overall performance
from the previous survey
Amanda Blanc, CEO of Towergate Risk Solutions said, “Towergate
brokers deliver the highest possible service levels to their
customers so we expect insurers to do the same. This
research reveals that although we are seeing some signs of
progress, insurers could still do more in providing a better
service to our brokers.”
Media Contacts
Russell O'Connor
Group Communications Manager
Towergate
Mobile: 07760 282586
Email: Russell.o'connor@towergate.co.uk