15 October 2015

James Tugendhat has been appointed Chief Commercial Officer and Catherine Lynch will join Towergate on 09 November 2015 as Group Human Resources Director. Both James and Catherine will report into Chief Executive Officer David Ross following his arrival at Towergate on 02 November 2015.

James Tugendhat

Having made the decision to remain at Towergate, James will take up the newly created role of Chief Commercial Officer with immediate effect.

James will drive our growth agenda including strategy, marketing, digital, proposition and product, working alongside both Janice Deakin and Adrian Brown in Insurance Broking and Underwriting respectively.

Commenting on his appointment today, James Tugendhat said:

“It has been great working with the newly formed Executive Team over the last few weeks. We have the opportunity to turn Towergate into the business it can and should be.

We will build on our position as experts in the communities we serve, ensuring cover where it counts, offering advice and products that fit the needs of each of our individual customers.

I very much want to play a role in this journey as part of an energised leadership team backed by long term investment.”

Catherine Lynch

Towergate is also pleased to announce the appointment of Catherine Lynch as Group Human Resources Director with effect from 09 November 2015.

Catherine joins Towergate from BGL Group, where she was Group HR and Communications Director from January 2013. During this time, Catherine worked with the newly appointed Chief Executive Officer to develop and implement a new organisational design and performance and development framework. This was instrumental in leading BGL to define a new people and communication strategy aligned to the acceleration of a five year growth plan for the business.

Prior to this, Catherine was Head of HR at Barclaycard Europe from June 2011 to December 2012, having previously held the role of HR Director at Santander UK for six years.

Catherine Lynch commented today:

“From the time I have spent talking to my new colleagues, I have quickly sensed an ambition for Towergate to become a truly exceptional workplace, supported by an HR function which enables change and drives a high performing culture.

Against an agenda of listening and delivering on promises, I am delighted to have been given the opportunity to lead an HR capability which engages and involves employees through developing a mindset of “can do”, whilst supporting commercial priorities and creating an environment where we always ask ourselves how we can do better.

I am genuinely excited by such a challenging remit which will allow me and my team to inspire loyalty in a business where HR is regarded as a force for positive change.”

Interim Chief Executive Officer Adrian Brown added:

“We are completing our Executive Team with two appointments which are clearly aligned to strategic priorities of people and growth.

It is fantastic news that James has decided to stay with us at Towergate; his deep knowledge of our customers and their buying behaviour will be instrumental in formulating our marketing strategy both on and off line.

Catherine brings with her a wealth of human resource experience within ambitious businesses and a proven ability to accelerate growth whilst empowering people. We are delighted that she has agreed to join us and to drive an agenda which protects and inspires our greatest asset; our people.

With the Towergate Executive Team in place, just ahead of the arrival of David Ross as Chief Executive Officer, we can concentrate on enabling people across Towergate to perform in their roles as they need to do, to help win and retain customers and to innovate in the creation of products and services.”


  • James Tugendhat: James joined Towergate in February 2014 from Bupa where he spent six years in a variety of roles including as Chief Executive Officer of Health Dialog, Bupa’s US health service business and Commercial Director of its market leading International Health Insurance business. Prior to Bupa, James ran a successful consumer products start up and spent several years at Diageo in a number of senior strategy, sales and marketing, and general management roles across the group.
  • Catherine Lynch: Catherine joins Towergate from BGL Group, where she has been HR & Communications Director since January 2013. Prior to this, she was Head of HR at Barclaycard from June 2011 to December 2012 having held the role of HR Director at Santander UK for six years from June 2004. Earlier in her career, Catherine held commercial positions at Sainsbury’s, House of Fraser and Tesco.

Media Queries Internal Contact

Kelly-Ann Knight - Corporate Communications Director

Towergate Insurance Limited

Email: kelly-ann.knight@towergate.co.uk