29 April 2016
Towergate Underwriting has today announced a new claims legal panel following a competitive tender.
The panel comprises BLM, DWF and DAC Beachcroft.
The detailed and comprehensive tender used a ‘balanced business scorecard’ based on customer service, legal expertise, cost effectiveness, geographic reach and innovation. Over 20 firms competed in the tender process.
The panel will act for Towergate and its customers where legal representation is required across multiple classes of business including commercial, marine, agriculture and personal lines.
Towergate Underwriting head of claims Jon Cawley commented: “The revised panel enables far more effective and efficient performance management of our legal experts. This in turn will provide an enhanced experience for our customers delivering market leading expertise when needed, whilst helping to control expenditure to protect our policy holder premiums.”
“Supplier selection processes are labour intensive and time consuming for all the parties involved but the support from the legal sector has been impressive and we are tremendously grateful to all parties for their engagement throughout.”
Adrian Brown, CEO Towergate Underwriting said: “Providing our customers with a market leading claims service is at the centre of what we do. I’m delighted with the response from the law firms who wanted to partner with Towergate to provide the best support for our customers.” DWF’s CEO of insurance services, Paul Berry, said: “We are absolutely delighted to have been selected by Towergate after such a robust competitive process and look forward to supporting them and their customers, adding value to their claims service across all business lines.”
BLM partner and Towergate customer relationship partner, Henry Kirkup, said: “We are delighted to have been appointed to Towergate’s claims legal panel. We have worked with Towergate for over six years, following our appointment to the Fusion panel and during that time have formed a very close and effective working relationship with Jon and the team. We look forward to supporting them as they continue to provide a marketing leading service to their customers.”
DAC Beachcroft’s Claims Solutions Group CEO Craig Dickson, said: "We are delighted to have been appointed to Towergate's new claims legal panel and look forward to building on our existing relationship. Successfully coming through a rigorous tender process of this nature underlines the calibre and expertise of our team and its reputation in our key markets across the UK."
Launched in 1997 Towergate is the UK’s largest independently owned insurance intermediary. Towergate is an important distribution channel for a significant range of insurance products and a key strategic partner for the UK’s largest insurers. Towergate’s scale, customer insight and distribution relationships make it a unique business and a leader in the markets in which it operates. Its combination of distribution and underwriting gives it unparalleled consumer data and market insight.