Help for customers facing financial difficulties due to Covid-19

We appreciate that Covid-19 is having an adverse effect on many individuals and businesses. If you are facing temporary financial difficulties, please contact us as soon as possible to discuss your options, which may include the below. We are here to help you and support you.

• Re-assessing your demands and needs
• Considering if there are other products we have available, that may be more suitable for you at this time
• A tailored solution to suit your circumstances e.g. a temporary payment deferral

Additional information is available on the Premium Credit website.

Useful information is available from the FCA page Dealing with financial difficulties during the coronavirus pandemic, where you can also find information on Money Advice Service’s Money Navigator tool and other and other guidance including how to create a budget and prioritise your payments.

Coronavirus (Covid-19) – Update for Towergate Insurance Brokers customers

During the COVID-19 Coronavirus crisis, we want to reassure our customers and partners that we are following UK Government guidance, and as a result our national offices are closed to both safeguard the health of our employees and our ability to look after our valued clients. Where possible, our employees are working from home and we are still fully able to support with renewals, new cover requirements and claims guidance and support. This includes giving our colleagues the ability to work from home or alternative locations, which we hope will limit the disruption and enable you to speak to us for advice and support should you need it.

We are also working closely with our insurer partners to ensure we can continue to help new customers, and service our existing customers to the usual levels you expect from us, including with claims and mid-term changes.

If at any point you are struggling to speak to your usual contact, please email TIB@towergate.co.uk and we will ensure someone who can help gets in touch as quickly as possible. Please include the following:

• Your name
• Your usual Towergate contact (if you have one)
• Your best contact details including telephone number
• Your policy reference number (if you know it) or your postcode

We understand that this is an uncertain and worrying time for many and, as always, we are committed to helping and guiding you where we can. We have a number of risk alerts with useful information. We would especially point you to our advice on the importance of having a business continuity plan, which includes a BCP template that you can download and our pandemic planning template that can also be helpful in these uncertain times.

We will continue to monitor and review this approach in line with latest developments and provide updates to our clients and partners.